Frequently Asked Questions
Our subscription box delivers a curated collection of dog toys, treats, and accessories right to your door every month! Each box is specially designed to keep your furry friends entertained, happy, and healthy.
It’s simple! Choose a plan that works best for you and your furry friends. We offer flexible monthly, 6-months, 12-months and monthly plans. Once subscribed, your box will be shipped automatically each month. You can pause, change, or cancel your subscription anytime!
Each box includes a variety of high-quality dog toys, treats, and fun accessories. We also tailor the box to your dog’s size, play style, and dietary preferences to ensure every item is a perfect fit for your pup
Absolutely! We offer customization options based on your dog’s size, toy preference (chewers vs. non-chewers), and any dietary restrictions. You can select these preferences during signup, and we’ll take care of the rest.
Yes! You can cancel your subscription at any time through your account dashboard. Simply log in, go to “My Subscriptions,” and follow the prompts to cancel.
We want you and your dog to love every item! If there’s an issue with your box, please contact our customer support team within 14 days of receiving your box, and we’ll do our best to make it right.
We do our best to curate items we think your dog will love! If an item doesn’t work for your pup, we encourage donating it to a local animal shelter. Unfortunately, we can’t accept returns for opened boxes, but your feedback is valuable, and we’ll use it to improve future boxes.
Yes, you can pause or skip your subscription for a month if needed. Just log in to your account and select the month you’d like to skip. Your subscription will resume the following month.
If your box hasn’t arrived within the expected delivery time, please contact through our channels. We’ll investigate the issue and send you a replacement if necessary.
We understand that some dogs have special dietary requirements. During the sign-up process, you can provide information about any allergies or dietary restrictions your dog may have, and we’ll make sure to exclude any problematic ingredients.
Absolutely! We only include treats made from natural, high-quality ingredients, with no harmful additives. All toys are designed with durability and safety in mind, but please supervise your dog during play to ensure they’re using the items correctly.