Privacy Policy

Last Updated: 27th September 2024

Pawfect Fur Box (“we”, “us”, or “our”) operates pawfectfurbox.com. We are committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

By accessing or using our website and subscribing to our services, you agree to the terms outlined in this Privacy Policy. Please read this policy carefully. If you do not agree with any part of it, please refrain from using our services or website.

1. What Personal Information We Collect

We collect a range of personal information in order to provide our services. The information we may collect includes:

• Personal Details: Full name, postal address, email address, phone number.
• Payment Information: Credit card details, billing information (processed through secure third-party payment gateways).
• Pet Information: Dog’s size, breed, dietary preferences, and other preferences to personalise your subscription box.
• Non-Identifiable Information: Browser type, IP address, device information, and website usage data (collected via cookies and analytics tools).

We collect personal information only when it is reasonably necessary for us to provide you with our services, comply with legal obligations, or otherwise for our legitimate business purposes.

2. How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you when you create an account or make a purchase.
• When you contact us via phone, email, or our website.
• Automatically through our website’s use of cookies and other tracking technologies.
• From third-party services when processing your payments.

3. Why We Collect, Hold, and Use Personal Information

We collect and use your personal information to:

• Process your subscription orders and deliver products.
• Provide customer support and manage your account.
• Improve and personalise the products and services we offer.
• Send marketing communications (only if you have opted in; you may unsubscribe at any time).
• Comply with our legal obligations.
• Ensure the security of our website and services.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your personal information in the following instances:

• Service Providers: With trusted third-party service providers who assist in operating our website, shipping orders, and processing payments. These providers are contractually bound to handle your personal information in accordance with Australian privacy laws.
• Legal Compliance: If required by law, we may disclose your information to regulatory bodies or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.

5. Overseas Disclosure

In some cases, we may need to disclose your personal information to recipients located outside Australia, for example, to third-party service providers or data hosting services based overseas. If we do so, we will take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles, or we will ensure that you provide consent prior to the transfer.

6. Security of Your Information

We are committed to protecting the security of your personal information and have implemented reasonable technical and organizational safeguards to prevent unauthorized access, use, modification, or disclosure.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccurate, out-of-date, or incomplete information. To make such a request, please contact us through our channels.

If we refuse your request for access or correction, we will provide you with written reasons for our refusal and information on how you can complain about our decision.

8. Direct Marketing

We may send you direct marketing communications if you have provided your consent, or if otherwise permitted by law. These communications may include updates on our products, special offers, or newsletters.

You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in the emails we send or by contacting us directly.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. This includes collecting data such as pages visited, time spent on site, and other analytics to help improve our services.

You can configure your browser to block cookies, but please note that doing so may affect the functionality of certain features on our website.

10. Data Retention

We retain your personal information only for as long as it is necessary to provide our services or as required by law. Once your personal information is no longer needed for these purposes, we will take reasonable steps to destroy or de-identify it.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can contact us to lodge a complaint. We will investigate your complaint and respond to you within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which oversees the enforcement of privacy laws in Australia.

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the page. We encourage you to review this policy periodically for any changes. Your continued use of our services after changes are made will be considered acceptance of those changes.